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Information Management Associate

Job Category:
Information Systems
Career Level:
Job Type:
Full Time
Agency / Project:
Multan, Sukkur and Hyderabad
Posted On:
21 November, 2010
Last Date to apply:
29 November, 2010
Experience in years
2 to 4

 Minimum of three years of progressively responsible experience in information management or a related field; experience both at the national level
 Demonstrated and proven experience in the design and successful implementation of new processes and systems is desirable, but not essential.
 Demonstrated and proven experience in the application of standards to the development and use of information management systems is desirable, but not essential.
 Experience working within the UN system, preferably in an operational UN Agency
 Experience in the application of information management in humanitarian response and recovery operations (complex emergencies and/or natural disasters) is desirable, but not essential.


II. Organizational Context

II. Organizational Context
The floods – 2010 have played havoc all over Pakistan and have affected the lives and livelihoods of millions. Heavy rains in the last week of July 2010 which caused super flooding in the vast network of rivers along with the hill torrents have severely affected millions people in nearly 80 districts of the country. According to the preliminary estimates by the National Disaster Management Authority (NDMA), 1,754 people died due to floods, 2702 are injured and more than 20 million people are directly affected by the floods. The infrastructure and agriculture losses run into billion of dollars and million have been made homeless.
UN system is working through Cluster mechanism to assist the government and affected communities to manage this huge challenge. The Community Restoration (CoRe) Cluster is one of the eleven clusters responsible for addressing issues that are not covered by other clusters, but are essential to kick-start the early recovery efforts.  These areas may include but not limited to:
1. Governance the roles of government, civil society, and other stakeholders in managing public administration and utilities, law and order,  and delivery of basic services
2. Meeting basic needs and protecting the basic rights of the population (women, girls, boys and men) in pursuing their recovery and, ultimately, in participating in and the enjoying the results of development
3. Sustainable livelihood as the expression of people’s efforts towards self reliance and dignity
4. Durable solutions to the displaced persons including their return and reintegration
5. Social cohesion to be attained from peace building efforts including reconciliation, confidence building measures and reintegration of those involved in affected by conflict.

Against this background CoRe cluster is established to ensure that early recovery efforts in the specific sectors are implemented in a coordinated manner to attain the highest effectiveness, through appropriate processes, in the timely manner.

III. Functions / Key Results Expected from Information Management      Associate


Under the overall guidance of the Programme Officer and the Assistant Country Director, Crisis Prevention and Recovery Unit, and in close collaboration and technical guidance of Information Management Officer, the Information Management Associate  will ensure the following:

1. Building upon information management systems and mechanisms put into place by OCHA and the cluster lead agencies, ensures development and implementation of an information management strategy in the context of support for early recovery coordination, focusing on the achievement of the following results at the sub-national level:

 Mapping and coordination of internal and external information processes within the CoRe  Cluster (including those of the local authorities) by developing information products, services and tools related to early recovery activities in support of both intra- and inter-cluster coordination (e.g. inter-cluster website, Who does What Where database and mapping, contact lists, meeting schedules and minutes, maps, standard forms, policy/technical guidance, datasets, needs/gap analysis, GIS and other standards, etc.) and of data collected for early recovery needs assessment and programming.
 Identification and prioritization of objectives to address information needs.
 Identification of the most appropriate mechanisms for data/information collection, processing, analysis and dissemination to address early recovery coordination information needs.
 Development of a work plan for implementation of the information management strategy.

2. Ensures identification of information requirements to support coordination of early recovery activities and in support of early recovery decision making, focusing on the achievement of the following results:

 Engendering partnerships by working directly with early recovery partners, including local authorities, to strengthen information exchange and help advocate, inform and train in the use of IM to support early recovery coordination (e.g. participation in national inter-agency IM working group).
 Support of strategic and operational decision making by leading and overseeing the processing and analyzing of data and information and presenting it in the format most useful for analysis (e.g. standardised templates, reports, maps).

3. Ensures identification of data standards and key datasets pertinent to the early recovery process, focusing on the achievement of the following results:

 Promotion of the use of global information management standards and data/information sharing protocols to guide related activities within the CoRe Cluster,
 In collaboration with OCHA counterparts, contribution and support to data collection, data entry and use of standardised information management systems and tools to support humanitarian operations, including early recovery. These standardised databases include: Who does What Where, Contacts Directory and the Financial Tracking System.
 In collaboration with the local authorities and OCHA counterparts, identification of and support to collection of updated baseline datasets pertinent to the early recovery process, identification of authoritative sources of key statistical data (social statistics) and promoting their use among development and humanitarian partners.

4. Ensure preparation and dissemination of key communication reports:
 In coordination with the CoRe Cluster members collate information on progress, lessons learnt and input for situation reports
 Preparation of humanitarian situation updates for publication by OCHA
 Document activities of the cluster, and prepare periodical reports
5. Ensures the timely release of communication products i.e. case studies, advocacy papers and progress reports.



V. Competencies

Corporate Competencies:

 Demonstrates integrity by modelling the UN’s values and ethical standards.
 Promotes the vision, mission and strategic goals of the UN.
 Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional (UN) Competencies:

Professionalism – Advanced knowledge of the use of information management in humanitarian response and recovery environments; highly developed conceptual, analytical and innovative ability to identify and  articulate the information management requirements of complex situations requiring a coordinated response between disparate actors; demonstrated problem-solving skills and ability to use sound judgment to ensure the effective and timely completion of complex tasks; ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters).

Communication – Excellent communication and training (spoken and written) skills including the ability to convey complex information management concepts and recommendations to staff at all levels, both orally and in writing, in a clear, concise style that can be readily understood by non-information management practitioners.

Teamwork – Works collaboratively with colleagues to achieve organisational goals; places team agenda before personal agenda; supports and acts in accordance with final group decision.

Planning and Organising – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability – Takes ownership of all responsibilities and honours commitments; operates in compliance with organisational regulations and rules; supports subordinates and peers, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; designs solutions and basis recommendations on the principles of usability; establishes and maintains productive partnerships with clients by gaining their trust and respect; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients’ informed of progress or setbacks in projects; meets timeline for delivery of products or services to clients.

Judgment/Decision-making – Identifies the key issues in a complex situation, gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision. 

Commitment to Continuous Learning – Demonstrated history of keeping abreast of new developments in the field plus a commitment to continuous learning.

Summary of Critical
Competencies for Immediate Response Situations:

Possess a comprehensive set of competencies enabling immediately taking on the challenging role of leading early recovery efforts in the designated area of responsibility – strategic, integrity, results orientation, teamwork, good inter-personal skills, well developed communication skills, sound judgment, analytical skills, flexibility, proactive engagement, innovation, risk management, gender and culturally sensitive, ability to work under pressure and demonstrates high tolerance for change, complexity and unpredictability.

Other Skills:

 Qualifications and / or industry certification and /or demonstrable experience in the following applications: Microsoft Office (advanced user certification of MS Access, MS Excel and MS Word desirable) and Lotus Notes are desirable.
 Qualifications and/or industry certification and/or demonstrable experience in project management are desirable.
 Knowledge and experience of database development and management is desirable.
 Knowledge of GIS and Content Management Systems is preferred.

Must Degree Degree Level Country Description
YesMasters DegreeMasters DegreeAdvanced university degree (preferable Masters Degree or equivalent) in:  Management (Information Management or Information Systems),  Geographical Information Science,  Statistics,  A related field, or  A combination of relevant academic background (at least a first level university degree id est Bachelor’s degree or equivalent) and extensive relevant professional experience in a related area may be accepted in lieu of advanced university degree.

Must Title Level Description
YesEnglish language Never Used  Fluency in written and spoken English is essential.