The SPGRM is an intervention of the UNDP and the Wafaqi Mohtasib Secretariat (WMS) (Federal Ombudsman Office, Pakistan). The key objectives of the project are as follows:
(i) To improve public grievance redress mechanisms and their outreach to enable closer alignment with the needs and expectations of citizens;
(ii) To increase public demand for transparency and accountability in service delivery through enhanced civic engagement; and
(iii) To facilitate availability of and access to information regarding grievance redress and service delivery mechanisms and standards.
The methodology adopted to achieve these objectives will be based on institutional strengthening, public outreach and advocacy and consensus building
Duties and Responsibilities:
Ensures provision of reliable and secure driving services by a) driving office vehicles for the transport of authorized personnel and delivery and collection of mail,
Documents and other items and b) meeting official personnel and visitors at the airport, visa and customs formalities arrangement when required.
Ensures cost-savings through proper use of vehicle through accurate maintenance of daily vehicle logs, provision of inputs to preparation of the vehicle maintenance plans and reports.
Ensures proper day-to-day maintenance and log of the assigned vehicle through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tires, brakes, car washing, etc.
Ensures availability of all the required documents/supplies including vehicle insurance, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts.
Ensures that all immediate actions required by rules and regulations are taken in case of involvement in accidents.
Responsible for safe travel and comfort of passengers.
ogs official trips, daily mileage, fuel consumption, oil changes, greasing etc.
erforms other duties as required.