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Information Technology Associate (NEX- SC)

Job Category:
Information Technology
Career Level:
Job Type:
Full Time
Agency / Project:
UNDP-Strengthening Public Grievance Redress Mechanisms (SPGRM)
Posted On:
25 January, 2009
Last Date to apply:
07 February, 2009
Experience in years
2 to 4

The candidate should have at least 3-5 years of relevant experience in developing software using modern tools to handle data related to complaint registration and handling. The candidate should also be able to assist in the implementation and maintenance of process simplification and internal progress monitoring tools/systems. Capacity to manage an efficient Local and Wide Area Network
He/she should have good communication skills and be fluent in English and Urdu.


The SPGRM is an intervention of the UNDP and the Wafaqi Mohtasib Secretariat (WMS) (Federal Ombudsman Office, Pakistan). The key objectives of the project are as follows:
(i) To improve public grievance redress mechanisms and their outreach to enable closer alignment with the needs and expectations of citizens;
(ii) To increase public demand for transparency and accountability in service delivery through enhanced civic engagement; and 
(iii) To facilitate availability of and access to information regarding grievance redress and service delivery mechanisms and standards.
The methodology adopted to achieve these objectives will be based on institutional strengthening, public outreach and advocacy and consensus building.
Job Description:
The IT Associate will work under the direct supervision of National Project Manager, and will perform the following tasks:
1. Support, maintain and administer server hardware and software systems. Provide input in procurement of hardware and software keeping economies of scale and new trends/technologies in the mind
2. Assist with the creation and maintenance of network and information-systems documentation
3. Pro-actively administer the security of server systems, messaging, mail server, firewalls and hosted systems against any kind of threats which can destroy the data
4. Transfer of necessary knowledge to the project staff to increase the broader understanding of Information Technology as it relates to their work
5. Demonstrated ability to plan and administer the deployment of software products with an objective for standardization of all software and hardware which can provide the best solutions to streamline the internal operations
6. Coordinating with subcontractors for installation and maintenance of new systems, including the online complaints registration and tracking system
7. Monitor outsourced IT/telecom activities.
Qualified females are strongly encouraged to apply

Must Degree Degree Level Country Description
YesBachelors Degree (4 Years)Bachelors Degree (4 Years)Bachelor Degree in Computer Sciences or other closely related engineering/science fields, or a university degree with relevant combination of academic and professional