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IT Assistant

Job Category:
Information Technology
Career Level:
Job Type:
Full Time
Agency / Project:
Posted On:
15 December, 2008
Last Date to apply:
28 December, 2008
Experience in years
2 to 4

Minimum 2-3 years of relevant experience in the relevant field.
Fluency in English in both verbal and written is required


• Perform 2nd level desktop troubleshooting in conjunction with the Help Desk
Provide IT support to office which is comprised of UNDP, and CPRU DEX Projects .
• Maintain the Network and Internet.
• Manage technical equipment inventory and order new when needed
• Troubleshoot printer, mail, network and telephone problems
Administer backup of server
• Contact vendor for IT Secondary support
• Facilitate IT Associate at different hubs.
• Any other tasks assigned by IT Associate

Results Expected:

• Provide effective IT assistance with respect to network, software and hardware such as installation, operation, maintenance, and service delivery etc.
• Competencies:
Professionalism – Good technical skills; demonstrated ability to apply good judgment in the context of assignment given.
• Communications – Good communications (spoken and written) skills, including the ability to explain and present technical information; effectively train/advise users on information technology issues; prepare written documentation in a clear and concise style.
• Technical Awareness – Good technical knowledge of hardware and software of information technology infrastructure, servers, workstations, desktop PCs, and peripherals; ability to undertake system programming using widely used programming languages.
• Teamwork – Good interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
• Planning & Organization – Ability to plan own work, to work effectively under stress and to prioritize and juggle multiple tasks within tight deadlines.
• Client Orientation – Good client service skills; ability to see things from the clients’ point of view; ability to meet timeline for service delivery and keep clients informed at all times.

Must Degree Degree Level Country Description
YesSecondary EducationMatriculation / O levelsSecondary Education. Bachelor in Computer Sciences is desirable; supplemental courses/technical certificate in information technology or other related field