Under the guidance and direct supervision of the Inter Agency Unit Manager, the ICT Support Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the CO productivity. The ICT Support Associate promotes a client-oriented approach.
The ICT Support Associate works in close collaboration with the operations, programme and project teams in the CO and UNDP HQs staff for resolving complex ICT-related issues.
Functions/Key Reults Expected:
1. Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in Finance in consultation with office management.
Development and update of the ICT annual plan.
Provision of support to the use of Atlas functionality for improved business results and improved client services.
2. Ensures effective functioning of the CO hardware and software packages focusing on the achievement of the following results:
Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
Supervision of the implementation of corporate UNDP systems.
Development of new softwares for high impact results (e.g. office management system, electronic registry, etc).
3. Ensures efficient networks administration focusing on achievement of the following results:
Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
Trouble-shooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.
4 . Provides web management services focusing on achievement of the following results:
Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP.
5 . Provides administrative support focusing on achievement of the following results:
Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
Maintenance of an up-to-date inventory of the software and hardware.
Maintenance of the library of reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
6. Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results:
Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Organization of trainings for the operations/ projects staff on ICT issues.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.
Demonstrates commitment to UNDP’s mission, vision and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Knowledge Management and Learning
Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying and providing access to information and knowledge
Development and Operational Effectiveness
Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
Leadership and Self-Management
Focuses on result for the client and responds positively to feedback
Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity