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IT Assistant

Job Category:
Information Technology
Career Level:
Job Type:
Full Time
Agency / Project:
Posted On:
09 July, 2008
Last Date to apply:
22 July, 2008
Experience in years
2 to 4

Minimum 2-3 years of relevant experience in the relevant field. .

Fluency in English in both verbal and written is required.


Description of Responsibilities:

Perform 2nd level desktop troubleshooting in conjunction with the Help Desk
Provide IT support to UN Houses which is comprised of UNDP, UNFPA, UNDSS, UNAIDS, UNV, IRIN and RC Office.
Maintain the Network and Internet.
Manage technical equipment inventory and order new when needed
Troubleshoot printer, mail, network and telephone problems
Administer backup of server
Contact vendor for IT Secondary support
Facilitate IT Associate at different hubs.
Any other tasks assigned by IT Associate

Results Expected:
Provide effective IT assistance with respect to network, software and hardware such as installation, operation, maintenance, and service delivery etc.

Professionalism – Good technical skills; demonstrated ability to apply good judgment in the context of assignment given.

Communications – Good communications (spoken and written) skills, including the ability to explain and present technical information; effectively train/advise users on information technology issues; prepare written documentation in a clear and concise style.

Technical Awareness – Good technical knowledge of hardware and software of information technology infrastructure, servers, workstations, desktop PCs, and peripherals; ability to undertake system programming using widely used programming languages.

Teamwork – Good interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Planning & Organization – Ability to plan own work, to work effectively under stress and to prioritize and juggle multiple tasks within tight deadlines.

Client Orientation – Good client service skills; ability to see things from the clients’ point of view; ability to meet timeline for service delivery and keep clients informed at all times.

Must Degree Degree Level Country Description
YesSecondary EducationMatriculation / O levelsSecondary Education. Bachelor in Computer Sciences is desirable; supplemental courses/technical certificate in information technology or other related field.